Returns Policy

Returns are only possible for UNOPENED, UNUSED products.  Returns must be received within 10 days of shipment/order pickup.  They may be brought to the office in person or can be sent via UPS, USPS, or FedEx.  You (e-store customer) are responsible for all shipping/transport costs.  Any opened, damaged, partially used or expired products ARE NOT RETURNABLE/REFUNDABLE.  Please contact the office at 415 820-5939 before returning any items in order to obtain a return number/authorization.  NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION.

Returns are ONLY ELIGIBLE FOR STORE CREDIT - THERE ARE NO CASH REFUNDS. 

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